FAQ's

• What is the Ode card from Health Service Discounts?

  The Ode card from Health Service Discounts is an additional benefit we offer to our members on top of our incredible deals and discounts. The Ode card is a prepaid VISA card that allows you to shop online or in-store at the places you love, just like a regular contactless debit card. 

   

  It is entirely free to sign up, and as an Ode cardholder, you can shop at qualifying retailers and earn up to 16% cashback on your purchase. Also, the Ode card is Money Saving Expert’s top prepaid card, so you’re in safe hands with Ode.

• How to sign up for the Ode card

  Signing up for the Ode card couldn’t be easier. Once you have completed the registration process, your Ode card will be sent to you in the mail. From here, all you need to do is follow the activation steps provided then your Ode card will be ready for use.

   

  You will be required to provide an initial top-up of £5 when registering your Ode card.

  Please note that the £5 top-up is credited to your card for you to spend. Once the registration process has been completed and the initial top-up has been paid, the top-up minimum will be £10, and the maximum will be £1,000. So how do you top up your Ode card? It’s easy. Simply head over to your online account at https://www.spree-card.com/DCHSPR/Home/Login 

   

  Alternatively, you can download the Spree App to top up and manage your card. The Spree app is available via the App Store and Google Store.

• What is the difference between the Ode card from Health Service Discounts and the Cashback card?

  With the Ode card, our members can shop at their favourite stores, track cashback earned, and budget their monthly finances. You give at work, so why not start winning at life with Ode?

   

  If you are a Health Service Discounts cashback cardholder, you may have noticed that it has been rebranded to “Ode Card”. As an existing cashback cardholder, you do not need to worry, as the cashback card you know and love will work the same. 

   

  The card will have already changed in your Apple Wallet and Google Pay. Also, we will be sending you a shiny new Ode Card when your existing cashback card expires...but if you can’t wait, all you need to do is order a brand new Ode card for £2.99 per card.

• Am I entitled to an Ode card?

  Those who work in the health sector can apply for an Ode card and earn cashback when shopping at qualifying retailers - providing they have a registered health sector email account.

• Can I apply for an Ode card if I am retired?

  Unfortunately, the Ode card is not available to retired members of staff at this current time. This is due to existing supplier agreements. Please note that we are working hard on this and hope to include retired members of staff in the future.

  Until then, why not check out our scheme? As a member, there are a wide selection of online offers available.

Registering for an Ode Card

• Can I register for the card straight away?

  If you work within the health sector and have a current work email address, you can sign up and start earning cashback once you are in receipt of the card.

• What do I do if I do not have a current email address?

  You will need a valid/current work email address to sign up. If you don't have an email address but work within the health sector, please reach out and contact your HR or IT department to obtain one. That way, you can sign up.

• Do I need to pay a fee to have a Health Service Discounts Ode card?

  There are no fees to pay for the first 12 months. However, once the first 12 months has passed, there will be an annual fee of £2.99 per card. The fee will be taken automatically from your card.

  Please note that an initial top-up of £5 will be required when registering.

   

• Is it possible to get an additional card on my account?

  Absolutely. You can get an additional card with the same benefits. Your partner or anyone in the same household aged 13 or over can get the card.

  Tick the "Would you like an additional card" box when you register, or you can order one via your online account at https://www.spree-card.com/DCHSPR/Home/Login/

  Additional card fees apply.

• How do additional cards work?

  When you get an additional card, both cards are sent separately, but both cards will be registered to the same account, and both account holders can add funds.

• Will a credit check be carried out?

  A credit check will not be carried out when signing up for the Ode card. However, please note that in order to conduct appropriate anti-fraud checks, we may use your personal information. Any personal information provided may be disclosed to a fraud prevention agency or credit reference who may record the information.

• What is a KYC, and do I need to verify my account?

  A KYC (Know Your Customer) is a process carried out to verify our members' identity. This information is used to facilitate compliance with Anti-Money Laundering laws (AML) - a process that allows us to protect our system from accidentally facilitating criminal activity.

Using your Ode Card

• Where can I use my Ode card?

  You can use your Ode card in any store (both online and in-store) that displays the Visa Acceptance mark – which is over 36 million retailers worldwide. The Ode card can be used like any other Visa debit card, but the only difference is you can earn cashback when shopping at qualifying retailers.

• Will it cost me to use my Health Service Discounts Ode card?

  No – there are no transaction costs involved with the Ode card when used in the UK. However, some fees may apply if you plan on using the card outside of the UK. Check out our Terms and Conditions to learn more.

• Can I use the card when shopping online?

  You can use our cashback card when shopping online and instore. However, please note that some of our partners do not provide cashback when shopping online

• How do I earn cashback when using the Health Service Discounts Ode card?

  To earn cashback at qualifying stores, you must ensure that the Ode card is topped up with funds. Then, simply shop at a qualifying retailer to earn up to 16% cashback.

  The cashback you earn will be automatically credited to your account, and it will take to 5-7 days for your cashback purchases to be processed. The only exception is Sainsbury's. Due to their calculation cashback process, it can often take 3-5 weeks for cashback to be credited.

  We will always credit your account as soon as we are informed of any cashback earned – where possible. Once cashback has been credited to your account, it will be added to your available balance.

• Where can I earn cashback?

  Want to learn where you could earn cashback? Check above for our full list of qualifying retailers!

• Will I still earn loyalty points when using my Ode card?

  Yes, you will still earn loyalty points. When you use the Ode card to shop, you can still acquire loyalty points – just like you would when shopping with a Visa Debit card. However, when you shop at qualifying retailers, you can also earn up to 16% cashback.

• Can I use my card to make a cash withdrawal?

  Unfortunately, the Ode card cannot be used to make cash withdrawals from ATM's. Also, it cannot be used to purchase foreign currency, cash advances or for cash back at the till.

• Are there any restrictions when using the Ode card?

  The Ode Card cannot be used for gambling or adult websites. If you would like to learn more about the restrictions associated with the card, please head on over to our Terms and Conditions.

• Can I earn cashback when buying petrol?

  Unfortunately, you cannot earn cashback when buying petrol and non-petrol items sold at petrol stations.

• Will the range of retail partners change?

  Sometimes, we may add or remove partners, but we intend to provide a comprehensive range of outlets. You can head over to the Ode Hub to check on up-to-date listings and cashback rates.

Topping Up Your Ode Card

• What happens if I forget my PIN?

  Should you happen to forget your PIN, you can request a PIN reminder through your online Account details tab. Also, you can call 01908 303564 and select option 4 for 'forgotten PIN.' A PIN reminder will be sent via SMS if requested via the Spree App.

• What should I do if my card is lost or stolen?

  If your card is stolen or lost, please notify the Ode card support team immediately. You can call them on 01908 303564. Press option 3 for 'lost and stolen'. You can also head over to the Spree App where you can instantly block your card – this will prevent any further spend on your account.

  Please note that a replacement fee will apply. For further information, please head over to the fees table in our Terms and Conditions.

• Contact Us

  Support for the Ode card is available Monday to Friday.

   

  The below support contacts can ONLY handle queries for the Ode Card: 
  
  

  • Call  - 01908 303564
  • Online Form - Once you login to your Ode account, scroll down to the end of the page where you'll find a  'Contact Us' option, click here to get started.   
  • For eVoucher and Gift Card queries - We have a separate dedicated team - email [email protected] 

• Am I able to access my account online?

  Once you have completed the registration process; you can access your account online 24/7. You will be required to use your login details (the ones you used in the registration process) to access your account.

• How do I top-up my card?

  There are several ways you can top up your Ode card. Firstly, you can head over to your online account at https://www.spree-card.com/HSDSPR/Home/Login to top-up your card.

  Alternatively, you can download the Spree App and top up your card. The Spree App can be used for top-ups, viewing your statement, looking at any cashback that has been earned, and it can be used in emergencies. I.e., blocking a lost or stolen card.

• Will it cost me a fee to top-up my Ode Card?

  It is absolutely FREE to top up your Ode card. However, we would strongly recommend that you set up a regular payment from your debit card. This way, you know that your card is being regularly topped up, taking away the hassle. 

  The 'Top Up Card' tab on your online account gives you a detailed breakdown of your top-up options and outlines any applicable charges.

  Please see our T&Cs to learn more.

• Is there a minimum spend required to receive cashback?

  To earn cashback, all you need to do is ensure there are sufficient funds on your account. There are no minimum spends or amounts required.

Need Help?